Refund Policy

Evarlio provides three free generation credits so you can test the core workflow before purchasing. Paid packs are one-time purchases and do not start a subscription. The checkout shows the pack, price, currency, and applicable tax before payment.

You may request a full refund within 14 days of purchase if none of the credits from that purchase have been used. Sign in, open Purchases & credits, and choose “Request a refund” on the eligible order. If the button is unavailable, use the Contact page and include the account email and transaction reference.

Submitting a request does not issue or guarantee a refund. The unused credits from that purchase are immediately held so they cannot be spent during review. You may cancel from Purchases & credits while the request is still awaiting review; cancellation restores the credits to the same purchase. Once review or payment-provider processing begins, cancellation is no longer available.

We verify account ownership, order status, credit use, prior adjustments, and the circumstances described. We usually aim to complete an initial review within two business days.

Once a purchased credit has been used to deliver a completed tailored resume and preparation brief, that portion of the digital service has been supplied. Change-of-mind refunds are generally not available for used credits. This does not limit rights that cannot be excluded under applicable law.

We do not offer a public self-service formula for refunding remaining credits. In reasonable cases such as a duplicate purchase, verified service failure, or another circumstance requiring individual review, Evarlio may approve an appropriate full or partial refund. Any discretionary amount is based on the actual order, service delivered, unused value that can be reasonably established, payment-provider rules, and applicable law.

A failed, cancelled, or incomplete generation is designed not to consume a credit or to restore it automatically. A restored credit is not itself a cash refund. If the credit does not return, contact support with the account email, approximate time, and visible error code—do not send a full resume.

If a verified service fault prevents you from using purchased credits and we cannot restore access or provide the service within a reasonable time, we may provide an appropriate full or partial refund.

Approved refunds are created through the payment provider and returned to the original payment method. Evarlio does not add a customer refund-handling fee or deduct our payment-processing costs from the amount we approve. Exchange-rate differences, intermediary-bank charges, and processing times outside our control may affect what a financial institution displays.

Card refunds typically take three to five working days after provider approval; PayPal and local payment methods may use different timelines. A request can remain pending while the provider reviews or processes it.

Credits held for an open request remain unavailable during review. They are restored to their original purchase lot if the request is cancelled before review or is declined, and are permanently removed only after the provider confirms an approved adjustment. If credits involved in a support-arranged refund had already been spent, we may offset the corresponding balance, apply a credit debt against future purchases, or restrict further paid use while the adjustment is resolved.

Signup grants, launch bonuses, manually granted test credits, and other promotional credits have no cash value and are not refundable. When a purchase is refunded, promotional credits that depended on that purchase may also be removed.

To protect the service from repeated refund abuse, a pattern of completed refunds may temporarily pause new credit-pack purchases for the affected payment environment. A request that is cancelled, declined, or still under review does not by itself trigger this restriction. The pause does not remove saved content or already available credits.

If you believe a purchase restriction is mistaken or the refunds arose from reasonable circumstances, contact support from your account email and include the relevant transaction references. We will review the circumstances and may restore purchasing. This review process does not limit any mandatory consumer right or prevent you from requesting support for a payment or service problem.

Use the refund request action in Purchases & credits when available. For requests outside the standard flow, use the Contact page with the subject “Refund request.” Nothing in this policy restricts consumer rights that apply mandatorily in your country or region. If the payment provider’s buyer terms or applicable law provide stronger rights, those rights continue to apply.